The booking fees are charged by the ticket agent for the service of listing and selling the tickets, this includes the ability for the ticket agent to offer a 7 days a week, 24 hours a day booking service, labour costs, dealing with any order issues, keeping the website and mobile site running smoothly, developing the technology to make the order process as easy and efficient as possible, and ensuring you never need to queue up at a venue Box Office to buy tickets. Transaction fees are a one off fee per order that help pay for operational business costs such as card payment fees.